Scheme Terms
& Conditions

1. Who runs this scheme

The Scheme is run by The Millboard Company Limited (Co. No. 06061318), 1 Argosy Court, Scimitar Way, Coventry CV3 4GA ("Millboard", "we", "us"). UK only. By taking part you agree to these Terms.

2. Who can take part

Referrer: UK resident, 18 or over, existing Millboard customer. Employees and immediate family of Millboard or Elmdene Group excluded. The Scheme is for consumers buying for their own property. Orders placed in the course of a business or on a trade account, and employees or agents of Millboard distributors and installers, are excluded on both sides.

Referred friend: UK resident, 18 or over, genuinely new to Millboard with no prior purchase direct or through an installer or stockist. Same exclusions apply. The Referred Friend must not live at the same address as the Referrer. Only one reward will be issued in respect of any one delivery address in a 12 month period.

3. How it works

When you qualify as a Referrer, Millboard will issue you a unique referral code that is personal to you and valid for 12 months. It is entirely a matter for you whether you tell anyone about the Scheme, and if so who you tell and how. Millboard does not send messages on your behalf, does not provide wording for you to send. If you choose to pass your code on, please do so personally and in your own words. Please do not give us a friend's contact details and do not ask us to contact them on your behalf. Do not share on cashback sites, voucher code platforms, or public forums. Millboard will not contact anyone on the strength of a referral. Your friend will hear from us only if they choose to use your code or to contact us themselves. Your friend must use the code and complete a qualifying purchase within the 12 month validity period. One code per friend; a friend cannot use more than one referral code for the same purchase. Self-referral is not permitted. This includes a referral to yourself under another email address, to a partner or other member of your household, or to any order using your own delivery address or payment card. Your code is single-use and tied to the email address it is issued to. A code that is sold, traded or posted publicly will be cancelled, and we may recover the value of any voucher already issued against it.

4. Qualifying purchase

A qualifying purchase is a purchase of Millboard products with a total order value of £3,000 or more (inclusive of VAT), placed either directly through millboard.com or through an authorised Millboard distributor, paid in full and not subsequently cancelled or returned within the applicable returns window.

A qualifying purchase is settled once all of the following have happened: the order has been delivered in full; the applicable returns window has expired without cancellation or return; and Millboard has validated the referral. Where these Terms or any Scheme communication refer to an order being settled, they mean all three of these, and not order completion alone.

5. Rewards

Both the Referrer and the Referred Friend will each receive a £150 Amazon voucher, subject to the conditions below. Vouchers are issued by Amazon and subject to Amazon's own terms and conditions. Millboard has no liability for the redemption, validity, or use of Amazon vouchers once issued.

Direct route (millboard.com): The Referred Friend's £150 is applied automatically as a discount at checkout. The Referrer's £150 Amazon voucher is issued automatically once that order has settled as defined in clause 4.

Distributor route: The Referred Friend must claim their £150 Amazon voucher separately by submitting a claim with their invoice. The claim must include a copy of the invoice showing the order value, the order date and the name of the distributor. Millboard may contact the distributor to verify the purchase, the order value and the expiry of the returns window before any voucher is issued, and may decline a claim it is unable to verify. The Referrer's £150 Amazon voucher will be issued only once the Referred Friend's claim has been processed and confirmed. If the Referred Friend does not complete their claim, the Referrer's reward will not be triggered. A claim must be submitted within 60 days of delivery.

Vouchers have no cash value, are non-transferable, and cannot be exchanged. Voucher validity and any expiry period are as set out in Amazon's voucher terms and conditions. A Referrer may earn a maximum of three rewards per year. Existing referrals already within an active code period at the point the cap is reached will still be honoured. Where a qualifying purchase is later cancelled, returned, refunded or credited in whole or in part, including after a voucher has been issued, we may withhold the reward or recover the value of any voucher already issued.

6. Fair use

For genuine personal referrals only. Bulk or automated referrals, fake accounts, bot traffic, and any other abuse will result in disqualification and may be reported to relevant authorities. Millboard may reclaim vouchers issued on the basis of fraud. A claim supported by an invoice that is not genuine, is not for the claimant's own purchase, or has already been used for another claim will be refused, and we may cancel any other referrals connected to it. To protect the Scheme we carry out checks on referrals and claims, including checks against our own records and checks on the information submitted with a claim. These checks are explained in clause 8. We will decide questions of eligibility and abuse reasonably and on the evidence available to us. If you disagree with a decision you can contact us using the details in clause 12. This does not affect your statutory rights.

7. Tax

Vouchers may be taxable. It is your responsibility to declare any voucher to HMRC and pay any tax or national insurance due.

8. Your data and privacy

We process personal data under UK GDPR, the Data Protection Act 2018, and our Privacy Policy at www.millboard.com/en-gb/trust-centre/privacy-policy/.

In summary, we use your information to issue and administer your code, to check and process claims and to issue rewards, which is necessary to perform our agreement with you under these Terms; and to carry out checks against fraud and abuse of the Scheme, which is necessary for our legitimate interests in protecting the Scheme and the value of the rewards.

We will not use your information to send you marketing about our products or services unless you have separately asked us to. Any marketing opt-in is optional, is not a condition of taking part, and can be withdrawn at any time.

Referrers: your first name and the fact that you are a Millboard customer will appear on the referral page that opens when your code or link is used, and that page can be opened by anyone holding the link. You will be able to see the progress of a referral you have made. This is shown as a general progress status only and does not tell you what your friend has ordered, where they ordered it, or whether a claim has been refused.

When a friend opens your link, we show them your first name. We don't show them any other details about you.

We do not accept contact details for anyone else from a Referrer or a Referred Friend, and we will not contact a third party on that basis.

9. Installers

We do not accept installer or fitter contact details from Referrers or Referred Friends, and we will not contact an installer because someone else has named them. If you would like your installer to know about Millboard, please pass our details to them so that they can decide whether to contact us.

10. Changes and ending the scheme

We may modify, suspend, or withdraw the Scheme at any time. Confirmed rewards will be honoured on withdrawal. We will give reasonable notice of any change or withdrawal where it is practical to do so, and codes already issued to a friend will be honoured until they expire. Terms may be updated by posting at www.millboard.com/en-gb/trust-centre; continued participation constitutes acceptance. Changes will not apply retroactively to referrals where a friend has already used the code.

11. Our liability

Our liability for loss arising from the Scheme is excluded to the fullest extent permitted by law, save for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation. Your statutory rights are not affected.

12. General

Governed by English and Welsh law. English and Welsh courts have exclusive jurisdiction (Scottish and Northern Irish residents may also use their local courts). No third party rights (Contracts (Rights of Third Parties) Act 1999). If a clause is unenforceable, the remainder stands. Questions or complaints: enquiries@millboard.com or write to the address in clause 1.

These Terms are the full terms of the Scheme and are the only terms that apply to it.